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Privacy Policy

Last Updated: December 15, 2024

At Chart Setup Pro, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our websitechartsetuppro.comand use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Contact us through our contact forms or email
  • Subscribe to our newsletter or updates
  • Create an account on our platform
  • Participate in surveys or feedback forms

This information may include: name, email address, phone number, and any other information you choose to provide.

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

  • IP address and geographic location
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device identifiers and characteristics

2. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve website functionality and performance
  • Provide personalized content and recommendations

Types of Cookies We Use

Essential Cookies

Required for basic website functionality, including security features and access to secure areas.

Analytics Cookies

Help us understand how visitors interact with our website by collecting and reporting information anonymously.

Functional Cookies

Enable enhanced functionality and personalization, such as remembering your preferences.

Marketing Cookies

Track your online activity to help deliver more relevant advertising and measure campaign effectiveness.

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

3. How We Use Your Information

We use the collected information for various purposes, including:

  • Providing and maintaining our services
  • Responding to your inquiries and support requests
  • Sending newsletters, updates, and promotional materials (with your consent)
  • Analyzing website usage and improving user experience
  • Detecting and preventing fraud or security issues
  • Complying with legal obligations
  • Developing new features and services

4. Analytics and Third-Party Services

We use third-party analytics services to help us understand how our website is used. These services may collect information about your use of our website and other websites over time.

Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies to collect information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our website and services.

Google's ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and Google Privacy Policy. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Other Third-Party Services

We may use other third-party services for hosting, email delivery, customer support, and marketing purposes. These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers:With trusted third-party service providers who assist us in operating our website and providing services
  • Legal Requirements:When required by law, court order, or government regulation
  • Business Transfers:In connection with a merger, acquisition, or sale of assets
  • Protection of Rights:To protect our rights, property, or safety, or that of our users or others
  • With Your Consent:When you have given explicit consent to share your information

6. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):

Right to Access

You have the right to request copies of your personal data that we hold.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data.

Right to Erasure

You have the right to request deletion of your personal data under certain conditions.

Right to Restrict Processing

You have the right to request restriction of processing your personal data under certain conditions.

Right to Data Portability

You have the right to request transfer of your data to another organization or directly to you.

Right to Object

You have the right to object to processing of your personal data under certain conditions.

Right to Withdraw Consent

You have the right to withdraw your consent at any time where we relied on consent to process your data.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within one month.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using SSL/TLS protocols
  • Secure server infrastructure with regular security updates
  • Access controls and authentication mechanisms
  • Regular security audits and vulnerability assessments
  • Employee training on data protection and security practices

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on:

  • The nature of the information collected
  • The purpose for which it was collected
  • Legal and regulatory requirements
  • Our legitimate business interests

When we no longer need your personal information, we will securely delete or anonymize it in accordance with applicable data protection laws.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country, state, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located in the EEA and your data is transferred outside of the EEA, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions by the European Commission
  • Other legally approved transfer mechanisms

10. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on this page
  • Updating the "Last Updated" date at the top of this policy
  • Sending you an email notification (if you have provided your email address)
  • Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Chart Setup Pro
50 Broadway First Floor, Lynbrook, NY 11563, USA

We are committed to resolving any privacy concerns you may have and will respond to your inquiry within 30 days.

Your Privacy Matters

We are dedicated to protecting your privacy and handling your data responsibly. This Privacy Policy is part of our commitment to transparency and compliance with GDPR and other data protection regulations. If you have any questions or need clarification on any aspect of this policy, please do not hesitate to reach out to us.